If you encounter only one earbuds have sound or face problem connecting to your phone/tablets, please perform a reset by following the instructions below.

1. Please check inside the charging case, you should not see the label "Charge Play Repeat".

If there is no label, continue below.If there is label shown as the photo below, please click HERE to view the correct procedures.


2. Ensure the earbuds are charged. If not, place the earbuds back into the charging case. If there are no lights on the earbuds, please connect the cable to charge the charging case (together with the earbuds inside) for 10 mins.


3. Go to the Bluetooth Settings of the phone/tablet to delete or unpair all "Air 1" name. Then turn off the Bluetooth on the phone/tablet.


4.  While wearing both earbuds in your ears Air 1, turn off both earbuds by pressing and hold the touch surfaces for four (4) seconds.  You should hear the message "Power off". If you are only able to hear the "Power off" from one earbud only, please press and hold the touch surfaces of the earbud you did not hear the "Power off" prompt to ensure it is turn off. 


Air 1 go on ear off


5. With both earbuds still in your ears, press and hold for at least 10 seconds on both earbuds. Continue pressing until you hear the 3 prompts as below. Please do not let go until you hear the last prompt. If you only hear the below 3 prompts on one earbud. You will need to repeat Step 4 again to off both earbuds and repeat Step 5 again.

1. Power ON
2. Pairing
3. Sound Effect for “Reset”

The LED-lights will turn off.



Air 1 go reset on ear 


6. Place both earbuds in the charging case and wait for the LED-lights to turn on and let them charge for about 30 seconds. 


Air 1 back to case 


7. Remove both the earbuds out of the case and hold (place them on a flat surface) them close to each other. The LED-lights will blink rapidly. When paired, one of the LEDs will stop blinking, while the other continues.

8. Go to your phone/tablet and turn on Bluetooth. Then you should see "Air 1" available for pairing now. Then click the "Air 1" to pair. 



How to reset video below