Please follow the steps below to perform a reset. It should resolve products such as;
- One side no sound (only based on the earbuds have light but no sound)
- Unstable Bluetooth connection
Steps:
1. Turn off the Bluetooth function on close-by devices to avoid accidental pairing.
2. Take out the earbuds from the charging case. Turn off the earbuds by pressing each earbud for 5 seconds.
3. Turn on the earbuds by pressing each earbud for 3 seconds.
4. Hold the earbuds close to each other.
5. Pairing is successful when you hear "earbuds paired".